Common Questions

How will I find my driver at the airport?

Your personal chauffeur will be waiting in the arrival lobby of Bandaranaike International Airport (CMB) holding a professional paging board with your name clearly displayed. We track your flight in real-time to ensure we are there even if your flight is early or delayed.

Are your prices inclusive of all costs?

Yes. Our quotes are 100% transparent and include fuel, highway tolls, parking fees, and the driver's accommodation and meals. There are no hidden surcharges.

Can we customize our itinerary during the trip?

Absolutely. One of the main benefits of a private tour is total flexibility. You can spend more time at a site you love or skip one if you prefer. Your chauffeur will help you manage the timing to ensure you reach your hotel before dark.

Do you provide child safety seats?

Yes, we prioritize family safety. We can provide international-standard baby seats or booster seats upon request for a small additional fee. Please let us know the age of your children when booking.

What happens if my flight is delayed?

Don't worry! We monitor all flight arrivals. Your driver will wait for you regardless of the delay at no extra cost.

Are your drivers licensed and English-speaking?

Every chauffeur at 3G Holiday Tours is a Tourist Board Licensed Chauffeur Guide. They are fluent in English and possess deep knowledge of Sri Lanka's history, culture, and hidden gems.

What type of air conditioning do the vehicles have?

The vehicles are selected for comfortable Sri Lanka touring and include air-conditioned travel suitable for warm conditions. Exact airflow feel varies by vehicle type, but comfort is a key part of the service.

Can we request a specific vehicle?

Yes, you can ask about a specific vehicle such as a car or van. Final availability depends on travel dates and current bookings, so early inquiry gives you the best chance of securing the option you prefer.

What activities can be arranged and how much do they cost?

Optional add-ons such as safaris, scuba diving, snorkeling, whale watching, village tours, Ayurveda herbal spa visits, day excursions, and other activities can be arranged separately. Costs depend on the activity, season, and supplier availability.

Is the USD 715 / USD 1100 price per person or total?

Those quoted amounts are package prices for the vehicle-based chauffeur service, not per-person ticket prices. The value depends on your group size, chosen vehicle type, and route style.

What is included in the 1300 km mileage?

The 1300 km included mileage is calculated airport to airport for the quoted route. If the route exceeds that distance, additional mileage is charged at the quoted per-kilometer rate.

Can we extend the tour beyond 11 days?

Yes. The site shows an 11-day featured structure, but private tours can be adapted. If you want more days, extra destinations, or a slower route, the itinerary can be expanded based on availability and revised pricing.

Do you offer airport-only transfers without a full tour?

Yes, airport-only transfer inquiries can also be discussed. This is useful for travelers who need pickup, hotel transfer, or a shorter private transport arrangement without booking the full 11-day route.

Is WiFi available in the vehicle?

WiFi should not be assumed unless confirmed in advance. If this is important for your trip, mention it during inquiry so the team can advise you properly.

What if the vehicle breaks down during the tour?

Private route continuity is an important part of the service. If a serious vehicle issue ever occurs, the priority would be to minimize disruption and arrange a workable continuation plan as quickly as possible.